Privacy Policy for Hoboken Tech Solutions
Effective Date: September 22, 2025

At Hoboken Tech Solutions, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you engage with our computer repair and managed IT services, including through our website, in-person interactions, or other communication channels. By using our services, you agree to the practices described in this policy.

1. Information We Collect
We collect information to provide and improve our computer repair and managed IT services. The types of information we may collect include:

Personal Information: Name, email address, phone number, billing address, and payment information provided when you request services or contact us.
Service-Related Information: Details about your devices (e.g., hardware specifications, software configurations, device IDs), diagnostic data, and service history to perform repairs or manage IT systems.
Website Usage Data: IP address, browser type, operating system, and browsing behavior collected via cookies or analytics tools when you visit our website.
Communication Data: Information from emails, phone calls, or support tickets when you interact with our team.
2. How We Collect Information
We collect information through:

Direct Interactions: When you provide details during service requests, consultations, or account creation.
Automated Technologies: Cookies, server logs, and analytics tools (e.g., Google Analytics) track website usage.
Third Parties: Information from partners (e.g., software vendors) or public sources, where applicable.
3. How We Use Your Information
We use your information to:

Deliver computer repair and managed IT services, including troubleshooting, maintenance, and system monitoring.
Process payments and manage billing.
Communicate with you about appointments, service updates, or promotions (with your consent).
Improve our services through analytics and feedback.
Ensure the security of your data and our systems.
Comply with legal obligations, such as record-keeping or responding to legal requests.
4. How We Share Your Information
We do not sell your personal information. We may share your data with:

Service Providers: Trusted third parties (e.g., cloud providers, payment processors) who assist in delivering our services, bound by confidentiality agreements.
Legal Compliance: Authorities or regulators when required by law or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred with appropriate safeguards.
5. Data Security
We implement industry-standard measures to protect your data, including:

Encryption of sensitive information (e.g., payment details).
Secure storage of device and service data.
Regular security audits and access controls.
While we strive to protect your information, no system is completely secure, and we cannot guarantee absolute security.

6. Your Choices and Rights
You have the right to:

Access: Request a copy of the personal information we hold about you.
Correct: Update inaccurate or incomplete data.
Delete: Request deletion of your data, subject to legal or contractual obligations.
Opt-Out: Unsubscribe from marketing communications.
Restrict: Limit how we use your data in certain cases.
To exercise these rights, contact us at [email protected]. We will respond within the timeframes required by applicable law.

7. Cookies and Tracking
Our website uses cookies to enhance user experience and analyze site performance. You can manage cookie preferences through your browser settings. Disabling cookies may limit website functionality.

8. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Service-related data (e.g., repair logs) may be kept for up to 7 years for warranty or legal purposes.

9. Third-Party Links
Our website or communications may include links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

10. Children’s Privacy
Our services are not directed to individuals under 13. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us immediately.

11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a website notice. The updated policy will be effective as of the date posted.

12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Hoboken Tech Solutions
Email: [email protected]
Phone: +1-201-6587261

Thank you for trusting Hoboken Tech Solutions with your IT needs. We are dedicated to safeguarding your privacy while delivering exceptional service.